Refund policy
Return & Refund Policy – FALAKIMAAN
30-Day Return Policy We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility for Return To be eligible for a return, your item must be:
- In the same condition as received unworn and unused
- With original tags attached
- In its original packaging
- Accompanied by receipt or proof of purchase
How to Start a Return Contact us to initiate your return:
- 📧 Email: falakimaanofficial@gmail.com
- 📞 Phone: +92 313 0772521
Once your return is accepted, we will provide further instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Damages & Issues Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items The following items cannot be returned:
- Sale items
- Gift cards
- Custom or personalized orders
Exchanges To exchange an item, return the original item first. Once the return is accepted, place a new order for the desired item.
Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the transaction.
If more than 15 business days have passed since your return was approved, please contact us at:
- 📧 falakimaanofficial@gmail.com
- 📞 +92 313 0772521